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Privacy Policy

We at My Ace Courier & Services Pvt. Ltd. (hereinafter referred to as My Ace Courier) consider the trust of our customers as our paramount concern. The protection of your personal information is our top priority so that you can take full confidence in our services. This Privacy Policy will enlighten you about the ways in which we collect and store your personal information. Also, it will enlighten you about your rights regarding your data in this relation. Kindly peruse our Privacy Policy before choosing our services.

The Data We Collect

Personal Information

We may ask you to provide your personal identifiable information when you avail our services. Such information can be used to contact and identify you. Your personal identifiable information may include the following points without being limited by them:

  • First Name & Last Name
  • Email Address
  • KYC Details / Documents
  • Phone Number
  • Address, State, Province, ZIP/Postal code, City
  • Geographical Location

In case you provide us with the personal identifiable information of a different person other than you, then you must be authorized to do so. Also, you must inform them about our Privacy Policy beforehand.

We require the personal identifiable information from you in order to provide you with our services. However, it’s entirely up to you whether you want to share your personal identifiable information with us. The lack of such information may prevent us from providing you with our services.

We may ask you to provide us with some additional information about yourself on a case to case basis with regards to our services. However, any information that does not specifically reveal your identity is not considered as personal identifiable information.

Usage Information

We may collect information about you that your browser sends us whenever you visit our official website or mobile application.

Cookies Information

Our website or mobile application may utilize cookies to track and hold information about you based on your activity on our platform. You can disable the cookies settings in your browser if you do not want to accept them. However, doing so may limit or diminish your experience of our services and that some features of our platform may not work as intended.

Data Collection: When & How

Following are the number of ways, among others, in which we collect your personal identifiable information:

1. Our website or mobile application may utilize cookies to track and hold information about you based on your activity on our platform. You can disable the cookies settings in your browser if you do not want to accept them. However, doing so may limit or diminish your experience of our services and that some features of our platform may not work as intended.

2. Directly from you when you use our website or mobile application, or contact us for our services

3. When you create an account on any of our platforms

4. When you send or receive goods transported by us or services provided by us

5. When you use our tracking ID to track your package

6. When you provide us with your personal identifiable information to verify your identity

7. Indirectly from you, when you purchase products or receive packages from any of our clients with whom we have a legally binding contract

8. When you provide us with your feedback

9. Through our social media pages, web forms and surveys, off-site services and events that relate to our services, and APIs

10. At the time of delivering consignments

11. Through any other interactions that you have with us

Purpose Of Data Collection

We collect your personal identifiable information for the following reasons, among others:

1. To provide products and services to you

2. To monitor your usage of our services so that we can better understands your requirements

3. For accounting, auditing, invoicing, reconciliation and collection activities

4. To send tracking updates and transactional information

5. To give options for convenient or express delivery

6. To provide location and tracking features

7. To provide you with our related and ancillary functionalities, products, services, solutions, software and technologies

8. To communicate with you

9. For troubleshooting and excellent customer support

10. For customer satisfaction surveys

11. To enhance your preference and liking so that we can provide you with tailored solutions

12. For market, trend and financial analysis, and consumer search and analytics

13. To update you about our new offers

14. For testimonials

15. To identify and prevent fraud

16. To comply with legal and regulatory regulations

Data Sharing: Why & With Whom

We don’t share your personal identifiable information with any third-party unless we are required to do so. Following are the ways, among others, in which we share your personal identifiable information:

1. We may disclose your personal identifiable information to regulatory or government authorities

2. We use Google Analytics so this service may use your data to contextualize and tailor ads of its own network

3. We may disclose your personal identifiable information to third-party vendors, consultants and marketers to facilitate our services or to perform transactions related to our services

4. Our ultimate goal is to provide the best possible customer experience. To do so, we may have to merge or acquire in the future. In such cases, we may have to provide customer information.

Protecting Your Data

Protecting your personal identifiable information is of utmost importance to use. Therefore, we protect it from accidental, unlawful or unauthorised destruction, loss, alteration or disclosure.

Data Retention Period

We will retain your personal identifiable information and any other information about you for as long as we need to fulfil a specific purpose, or for security purposes, or to comply with audit, accounting, contractual, technical and legal requirements. Our data retention guidelines will continue to stay applicable even if you delete your account with us.

Your Rights

You have the right to access what personal identifiable information we hold about you. You may request erasure of your personal identifiable information. However, you can not do so with certain information that needs to be retained for legal purposes.